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EmailProvisioned inbox and sending
Primitive provides account, inbox, send, receive, search, reply, and conversation-level methods.
Agent inbox3 active
DM
Delivery updateEmail · 10:14
1SK
Supplier callbackVoice · live
●AL
Address confirmedSMS · 09:42
9:41● ● ●
SKSupplier lineConnected · 01:42
Agent
Can we move order 1842 to the afternoon window?
SupplierConfirmed for 14:30. I’ll send the update by email.
Context packetCase #1842Email ✓SMS ✓Voice ✓Human review ready →
An agent without a channel cannot finish the job.
Give it a real inbox and number.
Let an operational agent continue through the channels people already use—email, SMS, and voice—while preserving the conversation context required for follow-up and human handoff.
For support, operations, and workflow teams that need agents to participate in existing communication channels.Conversation flow builderMap the case across
Map the case across
email, SMS, and voice.
Start with a real communication workflow. We will identify the channel transitions, context the agent needs, and the point where a human should take over.
What you get
- 01Channel sequence
- 02Context and handoff points
- 03Suggested Pilot app methods
One case.
Every channel attached.
Many operational processes eventually require an email response, a text update, or a phone conversation. Connecting each channel through an unrelated automation stack fragments context and credentials. Pilot packages communication endpoints as agent-callable apps so they can participate alongside search, company data, and internal systems.
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PhoneVoice and number management
AgentPhone exposes phone-number and calling capabilities through a typed local application interface.
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MessageSMS and conversations
The same communication surface supports messaging and conversation history for follow-up workflows.
Handoff timeline
The context travels with the conversation.
- 01
Provision an endpoint
Create or connect the email or phone identity the workflow will use.
- 02
Define the communication task
Give the agent a narrow action such as monitor, draft, reply, notify, or call.
- 03
Combine context from other apps
Search, customer data, or company intelligence can inform the interaction.
- 04
Keep the channel history
Conversation methods preserve the thread needed for later steps and human review.
Technical basis
Specific product surfaces.
Inspectable in the docs.
- 01Email account and inbox lifecycle
- 02Send, receive, reply, and search
- 03Phone numbers, voice calls, and SMS
- 04Typed conversation methods